Horrible Customer Services Experience

I got a call from one of the consultants from intellicell to which I signed up for a cellphone contract. On the 30th I was debited R300 access fee. To this day my phone has not been delivered, my phone literally returned from my gate because of my ID which I lost.

I've never in my whole entire life experienced such a horrible customer services. I tried to cancel the cellphone contract but the consultant hung up on me it's worse that I cannot even reverse my funds.