HORRIBLE CUSTOMER SERVICE & NEGLIGENCE

I app**** for my 2nd cell phone contract with Intellicell and on 18/01/2018 my Samsung Galaxy Tab was delivered. I was happy and excited. I got home and just charged the battery waiting for the activation confirmation sms. I got the sms confirming activation on 19/01/2018, however, the handset kept on showing No Sim Card. I immediately reported the matter with Intelicell Live Chat and I was told to wait 48 hours, even though I did mention that the new sim card is working on my old phone and my old sim card is not working on the new handset. It was clear from the beginning that the handset was faulty. I waited and on 22/01/2018 I called the call cente and the agent was so unfriendly, even told me that they couldn't predict that that this would happen and told me to take the phone in. I told her I was not happy with running around with a brand new product but she insisted that it needed to be analysed. I took the phone in and it was declared faulty. I called again on the 23/01/2018, hoping that it would be collected as Out of The Box Fault but NO, I was told to book it in for repairs. I said I don't want a repaired phone, I ordered a new phone not a repaired phone. The agent was so rude, she told me it's either I do that or sit with a phone with no sim card. I asked to speak to a manager and she said I must call back after 1pm. I refused and insisted on speaking to the manager. Eventually she agreed to get the manager to call me. To date, nobody called me and I still don't have the phone. Just when I was about to write this review, I get a message from Vodacom Alsom Repairs that they have received my job number ********** 5 and the cost for the repair is R2171.02. The lady at Vodacom Cresta did mention that the phone is not under warranty and later said that if it's contract phone then it would be covered. I feel like screaming at the moment, no call back, no cellphone, a huge bill to pay