DOUBLE DEBIT NOT REFUNDED

I am not happy with Intellicell, the service suck, it's very bad, they have double debited my account and when i requested a reversal of the second debit they hanged up on me the first time and when i called the second time my call was put on hold and dropped, the third time accounts department a lady Sherleyn, she wasn't much of a help either, i just them to refund second debit order,