Disgusted with the service

I had app**** for a cellphone contract on the 22 may 2020, an agent contacted me we went through the process confirming details, banking details and so forth. I was then approved for the contract. I've been contacting throughout confirming delivery as we were on lockdown, which I had many issues with as well. I have now been advised that an admin of r149 had not been paid hence I've been declined. The agents have not mentioned any of that to me every time I contacted them about delivery. I have all the call recordings and emails as evidence. I have now been told uts declined and to try again in 6 months. I went on to further check the reviews on the website which now seems like I'm not the only person that has this problem with intellicell. Some people have made the payment and even paid monthly tariffs but still did not receive the mobile. The agent I spoke to was Qaran. This company is a bunch of ***** and just waiting to ***** from vulnerable people. Please investigate them