Disgusted

Hi, to Intellicell, this company has the worst trained staff ever, no compassion to a customers circumstance, I had taken out a phone contract a while back, i then lost my job, having no income was very difficult, i did start a new job recently and i agreed to pay them 1 instalment a month going forward, Today i was double debited and when i called the accounts department, i spoke to a very rude account manager, who showed to compassion, they refused to refund 1 payment and i am just appauled at the behaviour of the manager, saying they can do what they like with my bank account!!!!!if i do not get this sorted out i will not make another payment going foward! contact me or i will take this higher!