De-*****ing

Good day, I would like to lodge a formal complaint against Vodacom regarding a contract I took out in March 2022. The contract was for 24 months, which means it should have ended in March 2024. However, we are now in the 36th month, and I was recently informed by your call center that I still owe R1080. I have consistently paid my monthly installment of R369 since the start of the contract, even after losing the phone approximately one year into the agreement. Despite not having the device, I continued making payments, as I understood I was still bound by the contract. To my surprise, I only became aware of this outstanding balance after contacting Intellicell myself. I have also noticed that I am still being debited R369 monthly, even though the contract has already expired. When I spoke to an agent, I was told that I am now being charged for “benefits.” However, I have never used the SIM card, and since I lost the phone within the first year, I do not understand what benefits I am supposedly receiving or being charged for. Furthermore, at no point was I informed that I needed to give 30 days’ notice to cancel the contract. I have requested a copy of my contract multiple times, and to date, I have not received it. This entire experience has been frustrating and disappointing, and I believe I am being unfairly charged for services I have not used or agreed to. I request a full investigation into this matter and a resolution as soon as possible. Please also provide me with a copy of my contract as requested