COMPLAINT

I had a contract with this company that ended in January 2021 & I called their contact center to make sure I won't be debited end of Feb 2021. An agent gave me his word that I won't be debited it has been cancelled. So mid Feb I lost my cell phone so I called them to apply for new contract which was approved and a new phone was sent to me. I used the device for 3 day and I was not happy with it because the volume was too soft I could not here speak was faulty and I called them to arrange to collect it as an out of box failure of which they collected. Then end of Feb 2021 they debited me on the old contract that ended in January 2021, I called them and they gave a story that they can't reverse my money. I requested to speak to a manager and she promised to call me back and she never. Manager's name is Clara. Till Tuesday 23 March 2021 I received a call from their courier company telling me that they will deliver a phone to me. I don't even know if is it a replacement phone or a repaired device. And I had told them that I do not need a repaired phone I need a new one. What a pathetic, terrible, appalling, disturbing service from the so called manager Clara and her staff. I still can't believe their un-professionalism. I need my February installment back to my account and I don't need to deal with them again.