Blocked Device

My phone has been blocked due to an error where the funds were reversed. A call was made to Intellicell requesting a double debit and unblocking the device. Neither was done. Another call was made to the consultant that was handling my account, everything was explained to her and so conveniently the call was disconnected and when i did call back i was told that she is no longer handling my account. i have sent an email for assistance and nobody responded to that as well.