BLOCKED AND UNBLOCKED MORE THAN PORES

They have continuously been blocking, and unblocking my phone for 2 months. First they said I went into arrears. And, I did- my fault- so I did and EFT, whilst on the call with Accounts. I also sent the POP in real time. The blocked my phone again after 3 days, saying they didnt receive the EFT. So, they requested a bank statement. I sent it- showing the payment. ASK ME HOW THEY BLOCKED IT AGAIN AND TOLD ME GO TO THE BANK. They did. So, I went to FNB. But here is FNB saying the payment went through... so I call them again (mind you... you always call- no one calls you, and since your device is blocked, you need to use a friend's phone). One month, and 2 debit orders later, they BLOCKED IT AGAIN. I CANNOT EVEN. THEN I TELL THE LADY CANCEL THE ACCOUNT AND SHE SENDS ME THIS "Good Day Regards to the telephone conversation arrangement date an the amount needs to be updated on the system when a client cancel their contracts. Thanks"

WHAT DOES THAT EVEN MEAN????