Bad service from intelicell, who taking my money if my bank statement show intelicell?

So I have been in contact with the support and accounts department regards to my account. The pandemic started and I have loss 50% of my salary before that I have lost a job but I have still try to make payment being in contact with intelicell to advised. I have advised I cannot afford a double debit but they still continue. When they pedemic started I asked I don't have money but I will try to make sure they get their payments but please don't debit my account. I spoke to a account agent yesterday Arlene that told me I never make payment for aug and I have sent her my bank statement to proof there was money why ddnt they debit my account and suddenly she disappeared with no answer. I have sent emails and no1 responding suddenly I get a sms my Sim and fone will be blocked due to none payment. None payment means you have never ever received payment so who is debiting my account if it's not intelicell .