Bad Service

They delivered my cellphone at work on Friday 19 February 2018 but refused to help me at another address as my son was admitted in hospital so I had to rush to work to collect my parcel. The courier guy let the machine where I need to swipe my card fell on the floor so the thing did not work properly, but I got the phone and went back to the hospital. Since today the card is not activated, keep saying NOT REGISTERED ON NETWORK ( ********** 211) and now the lady at the call centre want to blame me I damaged the sim card. Can it be that the guy let everything fell on the floor and he damaged to goods. She told me I must buy a new contract sim card phone them and they will activate it. I am very unhappy about this. I want the matter resolved and I will not buy another sim card. I requested her to check the sim card they provided me on the system, but she said she does not have it on the system. I cannot use my new device at all !!!!!! How can that be???? Please resolve the matter and PHONE ME DURING OFFICE HOURS ON ********** 188 or FROM 16H30 on ********** 134