Bad Service

In my whole life of being a consumer, I've never had such a bad experience with an agent.

So, I have a cellphone contract with Intellicell. I missed a payment and got a call from Bulelwa Mpi. I don't know where they found her. She was, sarcastic read the compliance disclosure like she was Busta Rhymes, I told her I couldn't hear what she was saying. I requested that she should repeat whatever it was that I had to consent to and she mumbled it again. I hing up and called in to the call centre and the other agent i spoke to informed me that the only person that can assist me is the very rude Bulelwa that i hung up on. They put me through to her and the sarcasm still continued. Not even once did she apologies or correct her behavior.

I honestly want to take this matter forward, my rights as a consumer were abused repeatedly without shame.