Bad experience with Intellicell

Hellopeter

As a young person who is a breadwinner at home and I am also blacklisted so I can't get a contract phone from our well know stores, so I app**** my phone with them which is Intellicell. Phone was delivered fine and It was what I ordered. So two weeks after that the phone fell and it was working fine with my cracked screen had no problems what so ever so the went blank in December after I put it to Battery saver and it went blank thought that maybe it was too low it stopped working til that day.

So called them the first week of Jan was told to take my phoneto Vodacom repairs and I did that Yesterday which was on the 11/02/2020...

Today I did I follow up on my side and updated them and they told that I am not covered for repairs yet only for Software ish.... So now my main concern if this happened 2 weeks after I took the phone they were not gonna pay for it coz it's not a software saga which is unfair coz you apply for a contract phone coz you can't afford a new one noe I need to pay R2215,96 from my pocket including the monthly fee with that costs me R350 every month for a Samsung j4 core and rude consultants also....

Please advise on what I should do coz I can't afford to pay R2215,96 that's like a value of a new phone...

Intellicell is not a good company besides their disclaimer they are suppose to give you a heads up coz technical problems can happen anywhere and software is something that has low cost and can get assistance anywhere for less then R200 .