BABD BAD SERVICE

I am very disappointed in Intellicell I want my refund my money back into my account you took it with out me authorizing a debi check and when i emailed i was asked my id nr i gave it and the reply i got was that you never took it to my surprise i got an sms and it shows on my statement. Intellicel you have alot of unhappy clients i was on you facebook page and i posted on HELLO PETER ASWEL AND THIS MONEY WAS TAKEN ON THE 02/06/2022 AND MY DEBIT ORDER BY YOU IS FOR THE 27TH FROM MY OTHER ACCOUNT. I NEED ANSWER AND MY REFUND PLEASE. I want someone more experienced to assist and the the ones from the call centre TAKING IT FURTHER YOU WILL LOSE BUSINESS