JS
Jordan S
1 reviews | Active since Mar 2024
21 Jan 2025, 14:15
Poor management and a lack of accountability.
I am compelled to share my deeply frustrating experience with Inspired Management during my residency at Ihita in Fourways. Despite their website’s promises of a fully functional access control system, I have been living here for over a month without any assistance in setting up my gate access. This is not just an inconvenience but a significant safety concern.
Moreover, for the past month, my water has been turning cold every few days, and despite numerous complaints, the issue remains unresolved. The lack of responsiveness and accountability from Inspired Management is appalling.
It appears my experience is not isolated. Numerous reviews on Hello Peter highlight similar grievances. One reviewer mentioned, “Worst services I have ever come across. Rude and arrogant staff, no phone etiquette, when you eventually get hold of them, seems they only work from 10 to 12.”  Another stated, “This company is involved in the management of a residential complex, and unfortunately, their service delivery, and communication is beyond poor.” 
Such consistent negative feedback across various platforms underscores a systemic issue within Inspired Management. Their failure to address critical maintenance problems and their blatant disregard for tenant concerns is unacceptable.
I strongly advise potential tenants to conduct thorough research before considering any property managed by Inspired Management. Their lack of professionalism and failure to deliver on their promises have caused significant distress and inconvenience. Transparency, effective communication, and prompt issue resolution are fundamental expectations for any property management company, yet Inspired Management has consistently failed in these areas.
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Replies (1)
Inspired Management's replyOfficial
29 Jan 2025, 14:11Good day Jordan
We are writing to address several ongoing concerns and to clarify the nature of our role as managing agents within the sectional title scheme.
We are writing to address several ongoing concerns and to clarify the nature of our role as managing agents within the sectional title scheme.
Inspired Management is appointed to act on behalf of the body corporate and operates under the directives of the trustees. Our responsibility is to manage the communal aspects of the property, not to directly handle individual tenant matters. Our contract is with the body corporate, not with you as a tenant, and we are not obligated to engage directly with tenants regarding individual issues.
While we have made repeated efforts to assist you, we are concerned by the ongoing public statements you've made on public platforms, which have been inaccurate and damaging to our reputation. We ask that you take the following points into consideration:
- Gate Functionality: The gate repair was delayed due to body corporate related matters, which is beyond our control. The system is now operational, and we encourage you to fami****ize yourself with its usage rather than assuming that your concerns have not been addressed. All residents of the scheme are required to abide by the procedures enforced by the body corporate, regardless of such individuals being tenants or owners or visitors.
- Hot Water Issues: You bypassed the proper channels by directly contacting the plumber, to conduct unauthorized maintenance on common property, which has caused confusion and led to service charges that should have been processed through us. For future issues, please ensure that you follow the correct procedure to avoid any further complications or charges.
We would like to refer you to the Sectional Titles Schemes Management Act:
Section 13 of the STSMA
Duties of owners
13. (1) An owner must—
(a) permit any person authorised in writing by the body corporate, during
reasonable hours and on notice (except in case of emergency, when no notice
is required), to enter his or her section or exclusive use area for the purposes
of inspecting it and maintaining, repairing or renewing pipes, wires, cables
and ducts existing in the section and capable of being used in connection with
the enjoyment of any other section or common property, or for the purpose of
ensuring that this Act and the rules are being observed;
(b) forthwith carry out all work that may be ordered by any competent authority
in respect of his or her section, other than such work as may be required for the
benefit of the building generally, and pay all charges, expenses and
assessments that may be payable in respect of his or her section;
(c) repair and maintain his or her section in a state of good repair and, in respect
of an exclusive use area, keep it in a clean and neat condition;
(d) use and enjoy the common property in such a manner as not to interfere
unreasonably with the use and enjoyment thereof by other owners or other
persons lawfully on the premises;
(e) not use his or her section or exclusive use area, or permit it to be used, in a
manner or for a purpose which may cause a nuisance to any occupier of a
section;
(f) notify the body corporate forthwith of any change of ownership or occupancy
in his or her section and of any mortgage; and
(g) when the purpose for which a section or exclusive use area is intended to be
used is shown expressly or by implication on or by a registered sectional plan,
not use nor permit such section or exclusive use area to be used for any other
purpose: Provided that with the written consent of all owners such section or
exclusive use area may be used for that purpose as consented to.
(2) Any owner who is of the opinion that any refusal of consent of another owner in
terms of the proviso to subsection (1)(g) is unfairly prejudicial, unjust or inequitable to
him or her, may, within six weeks after the date of such a refusal, make an application
in terms of this subsection to an ombud.
Amendment and binding nature (PMR3)
3. (1) The body corporate may substitute, amend, repeal, or add to
the management rules subject to and in accordance with the provisions of section 10
of the Act.
(2) A member must take all reasonable steps to ensure
compliance with the conduct rules in force in terms of section 10(2)(b) of the Act by
any tenant or other occupant of any section or exclusive use area, including the
member's employees, guests, visitors and family members.
Thank you for your attention to this matter. We trust you will respect this request and follow the appropriate channels moving forward.
As can be seen, the STSMA does not place the responsibility on the Body Corporate, nor the Managing Agent to directly communicate with tenants, but rather on the landlord of the section.
If a tenant has a concern or issue, it is usually expected that the tenant will communicate with the owner, who can then pass the information to the managing agent if necessary.
So, the direct responsibility to respond to a tenant generally lies with the owner. However, the managing agent might still handle specific property-related concerns (e.g., maintenance requests), depending on the arrangement between the agent and the owner, as we have done for you.
In summary, the owner is primarily responsible for responding to a tenant, but the managing agent may assist with property management issues where needed.
In conclusion, we want to make it clear that Inspired Management has gone to great lengths to assist you with the concerns you've raised. We have made every effort to address the issues, providing support and taking steps to resolve matters, despite the challenges the body corporate faces and operational limitations of the body corporate.
While we have tried to help in every instance, our ability to continue assisting you is limited by the scope of our role and the need for communication through the property owner.
In light of these issues and the repeated nature of your complaints, we request that any future concerns be communicated through the property owner or the appointed agent. Inspired Management will no longer engage with you directly via our reporting platforms or WhatsApp.
Inspired Management's reply29 Jan 2025, 14:11
Official
Good day Jordan
We are writing to address several ongoing concerns and to clarify the nature of our role as managing agents within the sectional title scheme.
We are writing to address several ongoing concerns and to clarify the nature of our role as managing agents within the sectional title scheme.
Inspired Management is appointed to act on behalf of the body corporate and operates under the directives of the trustees. Our responsibility is to manage the communal aspects of the property, not to directly handle individual tenant matters. Our contract is with the body corporate, not with you as a tenant, and we are not obligated to engage directly with tenants regarding individual issues.
While we have made repeated efforts to assist you, we are concerned by the ongoing public statements you've made on public platforms, which have been inaccurate and damaging to our reputation. We ask that you take the following points into consideration:
- Gate Functionality: The gate repair was delayed due to body corporate related matters, which is beyond our control. The system is now operational, and we encourage you to fami****ize yourself with its usage rather than assuming that your concerns have not been addressed. All residents of the scheme are required to abide by the procedures enforced by the body corporate, regardless of such individuals being tenants or owners or visitors.
- Hot Water Issues: You bypassed the proper channels by directly contacting the plumber, to conduct unauthorized maintenance on common property, which has caused confusion and led to service charges that should have been processed through us. For future issues, please ensure that you follow the correct procedure to avoid any further complications or charges.
We would like to refer you to the Sectional Titles Schemes Management Act:
Section 13 of the STSMA
Duties of owners
13. (1) An owner must—
(a) permit any person authorised in writing by the body corporate, during
reasonable hours and on notice (except in case of emergency, when no notice
is required), to enter his or her section or exclusive use area for the purposes
of inspecting it and maintaining, repairing or renewing pipes, wires, cables
and ducts existing in the section and capable of being used in connection with
the enjoyment of any other section or common property, or for the purpose of
ensuring that this Act and the rules are being observed;
(b) forthwith carry out all work that may be ordered by any competent authority
in respect of his or her section, other than such work as may be required for the
benefit of the building generally, and pay all charges, expenses and
assessments that may be payable in respect of his or her section;
(c) repair and maintain his or her section in a state of good repair and, in respect
of an exclusive use area, keep it in a clean and neat condition;
(d) use and enjoy the common property in such a manner as not to interfere
unreasonably with the use and enjoyment thereof by other owners or other
persons lawfully on the premises;
(e) not use his or her section or exclusive use area, or permit it to be used, in a
manner or for a purpose which may cause a nuisance to any occupier of a
section;
(f) notify the body corporate forthwith of any change of ownership or occupancy
in his or her section and of any mortgage; and
(g) when the purpose for which a section or exclusive use area is intended to be
used is shown expressly or by implication on or by a registered sectional plan,
not use nor permit such section or exclusive use area to be used for any other
purpose: Provided that with the written consent of all owners such section or
exclusive use area may be used for that purpose as consented to.
(2) Any owner who is of the opinion that any refusal of consent of another owner in
terms of the proviso to subsection (1)(g) is unfairly prejudicial, unjust or inequitable to
him or her, may, within six weeks after the date of such a refusal, make an application
in terms of this subsection to an ombud.
Amendment and binding nature (PMR3)
3. (1) The body corporate may substitute, amend, repeal, or add to
the management rules subject to and in accordance with the provisions of section 10
of the Act.
(2) A member must take all reasonable steps to ensure
compliance with the conduct rules in force in terms of section 10(2)(b) of the Act by
any tenant or other occupant of any section or exclusive use area, including the
member's employees, guests, visitors and family members.
Thank you for your attention to this matter. We trust you will respect this request and follow the appropriate channels moving forward.
As can be seen, the STSMA does not place the responsibility on the Body Corporate, nor the Managing Agent to directly communicate with tenants, but rather on the landlord of the section.
If a tenant has a concern or issue, it is usually expected that the tenant will communicate with the owner, who can then pass the information to the managing agent if necessary.
So, the direct responsibility to respond to a tenant generally lies with the owner. However, the managing agent might still handle specific property-related concerns (e.g., maintenance requests), depending on the arrangement between the agent and the owner, as we have done for you.
In summary, the owner is primarily responsible for responding to a tenant, but the managing agent may assist with property management issues where needed.
In conclusion, we want to make it clear that Inspired Management has gone to great lengths to assist you with the concerns you've raised. We have made every effort to address the issues, providing support and taking steps to resolve matters, despite the challenges the body corporate faces and operational limitations of the body corporate.
While we have tried to help in every instance, our ability to continue assisting you is limited by the scope of our role and the need for communication through the property owner.
In light of these issues and the repeated nature of your complaints, we request that any future concerns be communicated through the property owner or the appointed agent. Inspired Management will no longer engage with you directly via our reporting platforms or WhatsApp.