Awful ETR by Inspired Management

I reside at one of the residences managed by this company, Inspired Management (Pty) Ltd. A storm broke out during month of May which caused a leak in the roof. The efficiency of Inspired Management to respond to assist is appalling. It has been 4mnths since I have laid a request for my roof to be fixed and till today nothing has been done. It takes forever to get a response from them. The appointed Insurance Claims Administrator at the company literally took responded in August to provide Agreement of Loss for signature and since then has gone MIA - doesn't respond to follow up email whatsoever. If you reside at complex managed by this company and you have a complaint / claim to lodge - do expect this awful turnaround times.