Dishonest and Unprofessional Service

Hi, I am the client who was apparently more understanding than my brother, which was only because I was actually communicating with the bank because of how unhelpful you were. I was lucky enough not to have been as frustrated as my brother who unfortunately was not able use the car for Uber because of the car being faulty and waiting for the disc which you **** about so many times. So "wear and tear" is another thing you felt comfortable enough to lie about - unsurprisingly. The car issues were reported to you soon after getting it so it would be great if you could try not to be dishonest in your responses to try save face.

Your rude (and dishonest)response trying to make my brother/ a client look bad for reacting to the frustrating and costly experience you have us is quite unprofessional and shows you are trying to deflect. Please take accountability.

Unfortunately, to my own detriment, I was too shy and busy to voice my actual anger with the whole process of finding out truthful information about the car disc. The amount of times I had to follow up to get information about what is happening with the disc. The lies and ducking and diving..empty words. I had to even call the bank to assist with the issue because I was getting told " tomorrow" countless times. I eventually had to come to the dealership myself (after my brother had been the many times) to get answers myself and we were still **** to. We had to even call the traffic department to check whether your excuse of the systems being down was true, which was in fact yet another lie - unsurprisingly. Honestly, if you would have been honest about every before the sale, it would have allowed us to make an informed decision, which would have prevented this from happening.

The after-sales- service needs a lot of work. Your accountability and honesty needs work. The way you talk to clients needs work. You are so excited to close a deal, get your sales up but don't care enough to actually make sure you clients are happy. Really disappointed and still frustrated.