sM
sandisiwe M
1 reviews | Active since Jul 2024
30 May 2026, 15:19
Bad service very arrogant and dishonest
"This girl is very rude and arrogant. Yesterday, when my mother wanted to speak in isiZulu, she immediately said she could only speak English. I had already made the full payment, including the delivery fee, yet she kept messaging me on WhatsApp demanding an additional R50 for delivery. She did not even take the time to check properly whether I had paid. A few minutes later, she discovered that the payment had in fact been made. Instead of apologizing for the misunderstanding, she sent a rude voice note and made disrespectful comments about my situation. I found her attitude unprofessional and disrespectful
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sandisiwe M's updateReviewer Update
30 May 2026, 16:02I am honestly shocked by the way I have been treated as a customer.
On my first order, I sent my friend to collect, and they were told that my order was not there. Later, when I called to ask about it, I was told that I was lying and that I had not sent anyone. No customer should be spoken to in that manner.
The issues did not end there. My invoice was R185, and I paid that amount plus R50. When the payment confusion was cleared up, I was told that only R40 would be refunded. I do not understand how that amount was calculated, and no proper explanation was given.
What concerns me most is the lack of professionalism, honesty, and respect shown throughout these interactions. Customers deserve to be treated with courtesy, not accused of lying or made to feel as though they have done something wrong when they have paid in full.
I would like a clear explanation regarding the payments and the refund amount, as well as an explanation for the way I have been treated.
On my first order, I sent my friend to collect, and they were told that my order was not there. Later, when I called to ask about it, I was told that I was lying and that I had not sent anyone. No customer should be spoken to in that manner.
The issues did not end there. My invoice was R185, and I paid that amount plus R50. When the payment confusion was cleared up, I was told that only R40 would be refunded. I do not understand how that amount was calculated, and no proper explanation was given.
What concerns me most is the lack of professionalism, honesty, and respect shown throughout these interactions. Customers deserve to be treated with courtesy, not accused of lying or made to feel as though they have done something wrong when they have paid in full.
I would like a clear explanation regarding the payments and the refund amount, as well as an explanation for the way I have been treated.
sM
sandisiwe M's update30 May 2026, 16:02
Reviewer Update
I am honestly shocked by the way I have been treated as a customer.
On my first order, I sent my friend to collect, and they were told that my order was not there. Later, when I called to ask about it, I was told that I was lying and that I had not sent anyone. No customer should be spoken to in that manner.
The issues did not end there. My invoice was R185, and I paid that amount plus R50. When the payment confusion was cleared up, I was told that only R40 would be refunded. I do not understand how that amount was calculated, and no proper explanation was given.
What concerns me most is the lack of professionalism, honesty, and respect shown throughout these interactions. Customers deserve to be treated with courtesy, not accused of lying or made to feel as though they have done something wrong when they have paid in full.
I would like a clear explanation regarding the payments and the refund amount, as well as an explanation for the way I have been treated.
On my first order, I sent my friend to collect, and they were told that my order was not there. Later, when I called to ask about it, I was told that I was lying and that I had not sent anyone. No customer should be spoken to in that manner.
The issues did not end there. My invoice was R185, and I paid that amount plus R50. When the payment confusion was cleared up, I was told that only R40 would be refunded. I do not understand how that amount was calculated, and no proper explanation was given.
What concerns me most is the lack of professionalism, honesty, and respect shown throughout these interactions. Customers deserve to be treated with courtesy, not accused of lying or made to feel as though they have done something wrong when they have paid in full.
I would like a clear explanation regarding the payments and the refund amount, as well as an explanation for the way I have been treated.
sM
sandisiwe M's updateReviewer Update
30 May 2026, 16:03Screenshot_***_WhatsAppBusiness.jpg 332.62 KB
sM
sandisiwe M's update30 May 2026, 16:03
Reviewer Update
Screenshot_***_WhatsAppBusiness.jpg 332.62 KB