Persistent Packet Loss Every Evening for Months — No Resolution

I am extremely disappointed with the service I’ve received from Innovative Networks Pty Ltd over the past few months.

Every single evening between approximately 7PM and 10PM, my connection suffers from severe packet loss, making the internet practically unusable for gaming, streaming, work, and general browsing.

I have reported the issue multiple times and, on several occasions, was told that changes had been made or that the problem was resolved. Unfortunately, despite these assurances, the exact same issue continues to happen daily.

Paying around R1400 per month for a service that consistently fails during peak hours is unacceptable. What makes it even more frustrating is the lack of a permanent resolution after months of ongoing complaints.

At this stage, I simply want a stable and reliable connection, especially during the hours when the service is needed most.

I hope this complaint encourages meaningful action and helps prevent other customers from experiencing the same ongoing issue.