MM
Michelle Möller
1 reviews | Active since Nov 2022
17 Sept 2025, 07:24
Payment in full and no delivery
Zero stars would suit them better. No service or communication from their side after paying in full.
Trying to get information on your order is a tedious task as they keep on brushing off requests.
They’re happy to take your money, but when it comes to actually delivering a product, they’re no where to be found.
Stay as far away as possible and rather pay more to buy from a reputable supplier.
Oh and Innofurn, feel free to reply to my review. I’m eagerly seeking resolution.
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Replies (1)MM
Michelle Möller's updateReviewer Update
26 Jan 2026, 15:30Zero stars would suit them better. No service or communication from their side after paying in full.
Trying to get information on your order is a tedious task as they keep on brushing off requests. They’re happy to take your money, but when it comes to actually delivering a product, they’re no where to be found. Stay as far away as possible and rather pay more to buy from a reputable supplier. Oh and Innofurn, feel free to reply to my review. I’m eagerly seeking resolution.
Update after they missed another delivery date:
I’m requesting a full refund based on the lack of service provided by Innofurn after paying for a couch in full.
The order was placed via your website and paid in full (Paystack via your website) on the 18th of July 2025. On the 22nd of July, I confirmed the order placed with the special requests to switch the boxes corner and the day bed as I confirmed this would be possible prior to placing the order.
As per the delivery note on the paystack receipt, it would take between 24-28 days for the delivery.
On the 6th of August I asked if there was an update on our order with no response and again on the 11th of August; to which I was told the order was never received (even after it was confirmed with whoever was in charge of the WhatsApp line on the 22nd of July)
According to the WhatsApp chat, the couch was placed into production on the 11th of August.
On the 15th of August, I was reassured that my order notes have been noted and the couch will be manufactured accordingly. I was also told the couch will be ready in the first week of September.
After reaching out on the 1st of September to enquire regarding the delivery that was supposed to to be done that week, I was told to wait yet another week for the couch to be delivered as they still hadn’t started production of the couch.
On the following week (8 September 2025), I reached out yet again only to be told the couch can only be delivered the following week Monday, which would have been the 15th of September 2025.
To no surprise, as the current situation stands, with several false delivery dates provided by Innofurn, I still haven’t received a delivery and it’s the 18th of September 2025.
Please also take note that the couch wasn’t manufactured according to my specifications as requested. This was confirmed when I received a video call which I suppose was supposed to reassure me that the couch would be delivered. All you achieved was to prove that what you advertise looks nothing like the bad quality furniture you manufacture. I’m also wondering if euro leather was used. It looks more like synthetic material than anything else.
Update after the response from Innofurn on 23 September 2025:
Thank you for your response, but it does not reflect my experience with your company:
• Communication was inconsistent — I had to chase updates via WhatsApp and email, and several promised delivery dates were false.
• The video you shared confirmed the couch was not built to my specifications and did not match what was advertised on your website.
• “Assessing in person” is not a real solution, as my specifications were agreed to before production but ignored. I am still waiting for your trading hours and proof of purchase of the so-called “euro leather,” which appears synthetic.
• Despite full payment on 18 July 2025 and multiple promised delivery dates, no couch has been delivered.
This is not a delay but non-delivery, misrepresentation, and poor service. I have already requested a full refund with my banking details and proof of payment supp****, yet nothing has been processed.
Until the refund is actioned, your statements of accountability and transparency remain meaningless.
Update 22/10/2025
Despite the fact that I reported them to the NCC (National Consumers Commission) and the CGSO (Consumer Goods & Services Ombudsman), I am still waiting for resolution in the form of refund, delivery or rebuild (which was their latest empty promise) . To date it's been three month since I paid Innofurn R18000 including delivery of R500.
Update 26/01/2026
Since you've decided to report my review as 'incorrect facts' I've decided to post my google review so it can be more factual as this is what you want.
FIY... STILL WAITING FOR RESOLUTION IN THE FORM OF A REFUND AS I REFUSE TO DEAL WITH A COMPANY LIKE INNOFURN ASD REFUSE TO GO THROUGH ANOTHER SIX MONTHS OF WAITING FOR YOU GUYS TO RESOLVE. A WARRANTY CLAIM SHOULD IT COME TO THAT.
PAY BACK THE MONEY OWED TO ALL CLIENTS WHO HAVE YET TO RECIEVE DELIVERIES WHERE YOU EXCEEDED YOUR TERMS AND CONDITIONS TIMELINE FOR MANUFACTURING AND DELIVERING. INNOFURN DOEAS NOT COMPLY WITH THE TERMS OF THE CPA!
Trying to get information on your order is a tedious task as they keep on brushing off requests. They’re happy to take your money, but when it comes to actually delivering a product, they’re no where to be found. Stay as far away as possible and rather pay more to buy from a reputable supplier. Oh and Innofurn, feel free to reply to my review. I’m eagerly seeking resolution.
Update after they missed another delivery date:
I’m requesting a full refund based on the lack of service provided by Innofurn after paying for a couch in full.
The order was placed via your website and paid in full (Paystack via your website) on the 18th of July 2025. On the 22nd of July, I confirmed the order placed with the special requests to switch the boxes corner and the day bed as I confirmed this would be possible prior to placing the order.
As per the delivery note on the paystack receipt, it would take between 24-28 days for the delivery.
On the 6th of August I asked if there was an update on our order with no response and again on the 11th of August; to which I was told the order was never received (even after it was confirmed with whoever was in charge of the WhatsApp line on the 22nd of July)
According to the WhatsApp chat, the couch was placed into production on the 11th of August.
On the 15th of August, I was reassured that my order notes have been noted and the couch will be manufactured accordingly. I was also told the couch will be ready in the first week of September.
After reaching out on the 1st of September to enquire regarding the delivery that was supposed to to be done that week, I was told to wait yet another week for the couch to be delivered as they still hadn’t started production of the couch.
On the following week (8 September 2025), I reached out yet again only to be told the couch can only be delivered the following week Monday, which would have been the 15th of September 2025.
To no surprise, as the current situation stands, with several false delivery dates provided by Innofurn, I still haven’t received a delivery and it’s the 18th of September 2025.
Please also take note that the couch wasn’t manufactured according to my specifications as requested. This was confirmed when I received a video call which I suppose was supposed to reassure me that the couch would be delivered. All you achieved was to prove that what you advertise looks nothing like the bad quality furniture you manufacture. I’m also wondering if euro leather was used. It looks more like synthetic material than anything else.
Update after the response from Innofurn on 23 September 2025:
Thank you for your response, but it does not reflect my experience with your company:
• Communication was inconsistent — I had to chase updates via WhatsApp and email, and several promised delivery dates were false.
• The video you shared confirmed the couch was not built to my specifications and did not match what was advertised on your website.
• “Assessing in person” is not a real solution, as my specifications were agreed to before production but ignored. I am still waiting for your trading hours and proof of purchase of the so-called “euro leather,” which appears synthetic.
• Despite full payment on 18 July 2025 and multiple promised delivery dates, no couch has been delivered.
This is not a delay but non-delivery, misrepresentation, and poor service. I have already requested a full refund with my banking details and proof of payment supp****, yet nothing has been processed.
Until the refund is actioned, your statements of accountability and transparency remain meaningless.
Update 22/10/2025
Despite the fact that I reported them to the NCC (National Consumers Commission) and the CGSO (Consumer Goods & Services Ombudsman), I am still waiting for resolution in the form of refund, delivery or rebuild (which was their latest empty promise) . To date it's been three month since I paid Innofurn R18000 including delivery of R500.
Update 26/01/2026
Since you've decided to report my review as 'incorrect facts' I've decided to post my google review so it can be more factual as this is what you want.
FIY... STILL WAITING FOR RESOLUTION IN THE FORM OF A REFUND AS I REFUSE TO DEAL WITH A COMPANY LIKE INNOFURN ASD REFUSE TO GO THROUGH ANOTHER SIX MONTHS OF WAITING FOR YOU GUYS TO RESOLVE. A WARRANTY CLAIM SHOULD IT COME TO THAT.
PAY BACK THE MONEY OWED TO ALL CLIENTS WHO HAVE YET TO RECIEVE DELIVERIES WHERE YOU EXCEEDED YOUR TERMS AND CONDITIONS TIMELINE FOR MANUFACTURING AND DELIVERING. INNOFURN DOEAS NOT COMPLY WITH THE TERMS OF THE CPA!
MM
Michelle Möller's update26 Jan 2026, 15:30
Reviewer Update
Zero stars would suit them better. No service or communication from their side after paying in full.
Trying to get information on your order is a tedious task as they keep on brushing off requests. They’re happy to take your money, but when it comes to actually delivering a product, they’re no where to be found. Stay as far away as possible and rather pay more to buy from a reputable supplier. Oh and Innofurn, feel free to reply to my review. I’m eagerly seeking resolution.
Update after they missed another delivery date:
I’m requesting a full refund based on the lack of service provided by Innofurn after paying for a couch in full.
The order was placed via your website and paid in full (Paystack via your website) on the 18th of July 2025. On the 22nd of July, I confirmed the order placed with the special requests to switch the boxes corner and the day bed as I confirmed this would be possible prior to placing the order.
As per the delivery note on the paystack receipt, it would take between 24-28 days for the delivery.
On the 6th of August I asked if there was an update on our order with no response and again on the 11th of August; to which I was told the order was never received (even after it was confirmed with whoever was in charge of the WhatsApp line on the 22nd of July)
According to the WhatsApp chat, the couch was placed into production on the 11th of August.
On the 15th of August, I was reassured that my order notes have been noted and the couch will be manufactured accordingly. I was also told the couch will be ready in the first week of September.
After reaching out on the 1st of September to enquire regarding the delivery that was supposed to to be done that week, I was told to wait yet another week for the couch to be delivered as they still hadn’t started production of the couch.
On the following week (8 September 2025), I reached out yet again only to be told the couch can only be delivered the following week Monday, which would have been the 15th of September 2025.
To no surprise, as the current situation stands, with several false delivery dates provided by Innofurn, I still haven’t received a delivery and it’s the 18th of September 2025.
Please also take note that the couch wasn’t manufactured according to my specifications as requested. This was confirmed when I received a video call which I suppose was supposed to reassure me that the couch would be delivered. All you achieved was to prove that what you advertise looks nothing like the bad quality furniture you manufacture. I’m also wondering if euro leather was used. It looks more like synthetic material than anything else.
Update after the response from Innofurn on 23 September 2025:
Thank you for your response, but it does not reflect my experience with your company:
• Communication was inconsistent — I had to chase updates via WhatsApp and email, and several promised delivery dates were false.
• The video you shared confirmed the couch was not built to my specifications and did not match what was advertised on your website.
• “Assessing in person” is not a real solution, as my specifications were agreed to before production but ignored. I am still waiting for your trading hours and proof of purchase of the so-called “euro leather,” which appears synthetic.
• Despite full payment on 18 July 2025 and multiple promised delivery dates, no couch has been delivered.
This is not a delay but non-delivery, misrepresentation, and poor service. I have already requested a full refund with my banking details and proof of payment supp****, yet nothing has been processed.
Until the refund is actioned, your statements of accountability and transparency remain meaningless.
Update 22/10/2025
Despite the fact that I reported them to the NCC (National Consumers Commission) and the CGSO (Consumer Goods & Services Ombudsman), I am still waiting for resolution in the form of refund, delivery or rebuild (which was their latest empty promise) . To date it's been three month since I paid Innofurn R18000 including delivery of R500.
Update 26/01/2026
Since you've decided to report my review as 'incorrect facts' I've decided to post my google review so it can be more factual as this is what you want.
FIY... STILL WAITING FOR RESOLUTION IN THE FORM OF A REFUND AS I REFUSE TO DEAL WITH A COMPANY LIKE INNOFURN ASD REFUSE TO GO THROUGH ANOTHER SIX MONTHS OF WAITING FOR YOU GUYS TO RESOLVE. A WARRANTY CLAIM SHOULD IT COME TO THAT.
PAY BACK THE MONEY OWED TO ALL CLIENTS WHO HAVE YET TO RECIEVE DELIVERIES WHERE YOU EXCEEDED YOUR TERMS AND CONDITIONS TIMELINE FOR MANUFACTURING AND DELIVERING. INNOFURN DOEAS NOT COMPLY WITH THE TERMS OF THE CPA!
Trying to get information on your order is a tedious task as they keep on brushing off requests. They’re happy to take your money, but when it comes to actually delivering a product, they’re no where to be found. Stay as far away as possible and rather pay more to buy from a reputable supplier. Oh and Innofurn, feel free to reply to my review. I’m eagerly seeking resolution.
Update after they missed another delivery date:
I’m requesting a full refund based on the lack of service provided by Innofurn after paying for a couch in full.
The order was placed via your website and paid in full (Paystack via your website) on the 18th of July 2025. On the 22nd of July, I confirmed the order placed with the special requests to switch the boxes corner and the day bed as I confirmed this would be possible prior to placing the order.
As per the delivery note on the paystack receipt, it would take between 24-28 days for the delivery.
On the 6th of August I asked if there was an update on our order with no response and again on the 11th of August; to which I was told the order was never received (even after it was confirmed with whoever was in charge of the WhatsApp line on the 22nd of July)
According to the WhatsApp chat, the couch was placed into production on the 11th of August.
On the 15th of August, I was reassured that my order notes have been noted and the couch will be manufactured accordingly. I was also told the couch will be ready in the first week of September.
After reaching out on the 1st of September to enquire regarding the delivery that was supposed to to be done that week, I was told to wait yet another week for the couch to be delivered as they still hadn’t started production of the couch.
On the following week (8 September 2025), I reached out yet again only to be told the couch can only be delivered the following week Monday, which would have been the 15th of September 2025.
To no surprise, as the current situation stands, with several false delivery dates provided by Innofurn, I still haven’t received a delivery and it’s the 18th of September 2025.
Please also take note that the couch wasn’t manufactured according to my specifications as requested. This was confirmed when I received a video call which I suppose was supposed to reassure me that the couch would be delivered. All you achieved was to prove that what you advertise looks nothing like the bad quality furniture you manufacture. I’m also wondering if euro leather was used. It looks more like synthetic material than anything else.
Update after the response from Innofurn on 23 September 2025:
Thank you for your response, but it does not reflect my experience with your company:
• Communication was inconsistent — I had to chase updates via WhatsApp and email, and several promised delivery dates were false.
• The video you shared confirmed the couch was not built to my specifications and did not match what was advertised on your website.
• “Assessing in person” is not a real solution, as my specifications were agreed to before production but ignored. I am still waiting for your trading hours and proof of purchase of the so-called “euro leather,” which appears synthetic.
• Despite full payment on 18 July 2025 and multiple promised delivery dates, no couch has been delivered.
This is not a delay but non-delivery, misrepresentation, and poor service. I have already requested a full refund with my banking details and proof of payment supp****, yet nothing has been processed.
Until the refund is actioned, your statements of accountability and transparency remain meaningless.
Update 22/10/2025
Despite the fact that I reported them to the NCC (National Consumers Commission) and the CGSO (Consumer Goods & Services Ombudsman), I am still waiting for resolution in the form of refund, delivery or rebuild (which was their latest empty promise) . To date it's been three month since I paid Innofurn R18000 including delivery of R500.
Update 26/01/2026
Since you've decided to report my review as 'incorrect facts' I've decided to post my google review so it can be more factual as this is what you want.
FIY... STILL WAITING FOR RESOLUTION IN THE FORM OF A REFUND AS I REFUSE TO DEAL WITH A COMPANY LIKE INNOFURN ASD REFUSE TO GO THROUGH ANOTHER SIX MONTHS OF WAITING FOR YOU GUYS TO RESOLVE. A WARRANTY CLAIM SHOULD IT COME TO THAT.
PAY BACK THE MONEY OWED TO ALL CLIENTS WHO HAVE YET TO RECIEVE DELIVERIES WHERE YOU EXCEEDED YOUR TERMS AND CONDITIONS TIMELINE FOR MANUFACTURING AND DELIVERING. INNOFURN DOEAS NOT COMPLY WITH THE TERMS OF THE CPA!