1 reviews | Active since Sept 2020
Irritated
I have been struggling for more than a week just to make a simple withdrawal on my investment account. Is this going to be the norm that I have to struggle and be frustrated week in and week out? I have made numerous phone calls and send numerous emails and absolutely no satisfaction!
Dear Jack,
We acknowledge receipt of your complaint regarding the investment that has not yet been issued despite the follow-up requests you have made. We understand your concern and sincerely apologize for any inconvenience and frustration this delay may have caused.
Please be assured that we take your complaint seriously and have escalated the matter to the relevant department for urgent investigation and resolution.
Our complaints specialist will be in contact for further assistance.
Kind Regards,
Edwin Mokoena | Complaints Resolution
Dear Jack,
We acknowledge receipt of your complaint regarding the investment that has not yet been issued despite the follow-up requests you have made. We understand your concern and sincerely apologize for any inconvenience and frustration this delay may have caused.
Please be assured that we take your complaint seriously and have escalated the matter to the relevant department for urgent investigation and resolution.
Our complaints specialist will be in contact for further assistance.
Kind Regards,
Edwin Mokoena | Complaints Resolution