9 months and still no TFSA transfer

I asked INN8 to transfer my Tax-Free Savings Account to another provider in January 2026. Nine months later, it still isn't done.

In July, INN8 told the receiving provider the transfer was "completed." It then took weeks to send the TFSA Transfer Certificate, and when it finally did, it sent the wrong documents twice. The receiving provider explained exactly what was needed. In August, INN8 said the request was with its back office. Since then: silence. My last three emails got nothing but an automated reply.

The receiving provider has chased INN8 repeatedly on my behalf and been more responsive than INN8 has. Until INN8 issues one document, my savings are stuck between two platforms.

I've now lodged a formal complaint and referred the matter to the FAIS Ombud. INN8, please issue the certificate.