Ridiculous service and no apology

I have been with inMotion for 6 years and always kept my account fully updated. Initially I was on their VPS, which was satisfactory at the time. I've since upgraded to a dedicated server. I was never told that I would lose all customer support when I made this move. I'm not just talking about technical assistance support, I mean any kind of friendliness or professionality from customer support. As soon as I mention it's dedicated support literally tells me they don't want to help me with anything. I paid for 2 x 2TB SSD with my dedicated plan. I realised after a year that they didn't give me the second one. No apologies, in fact they almost didn't help me install the second 2TB, after much struggle that was added for me. No refund, discount or apology. A few months ago I changed from a monthly plan to a 6-monthly plan. Just before my this new plan was up for renewal I requested to change back to a monthly plan. I was told it was changed, but I kept checking and it hadn't been. 3 days after my term lapsed they suspended my server. Forget that I was waiting for them to fix my plan, who suspends a subscription after 3 days of non-pay for a loyal client of 6 years? My server was suspended for almost a day, again no apologies and they eventually said they would fix my subscription by 6 March and would keep my account from suspension until it's fixed. It was suspended once in that time but at least not for long (although it required some more support struggles). I fortunately followed up on 2 March (I had to continually follow-up as they didn't send me any updates on the situation). They then told me that my server will be suspended on 6 March, they can't change my plan back to monthly and they can't extend it more, they can't help to migrate to another package, they can't do anything and I will lose everything in 4 days time. Again, no apology, no assistance, no support, no customer service. I was grateful to move to a better unmanaged dedicated server with better hardware, better systems, and excellent service. These weren't my first problems with them but it will be the last. If they at least apologised or pretended to care but they have shown me the door and I gladly took it.