WORST SERVICE EVER!

I repeat - Worst internet service provider I've experienced! Initio360 is a *******. Firstly, they charged me for the router which was R1010, according to Metrofibre, the router belongs to them and shouldn't be paid for. Secondly, I've had numerous buffering issues with them and it took ages for someone to come out and check it out. This month, November, I've had enough of them and requested for them to cancel my subscription at the beginning of the month, they say that there's a 30 day notice period so I did it at the beginning of the month and paid for the whole of November, to date no one has responded to all of my emails, I even emailed the CEO, I tried to call them, the one number didn't exist and the other one kept ringing. Turns out they cancelled my subscription without notifying me so I went the entire month without internet even though I paid the full amount. Please be aware of this company! I support local and start up companies but if this is the service I receive, I rather support established and reputable companies instead! #SuchAnUnhappyCustomer I don't recommend them to anybody!