i want my phone back

My phobe has been ever since sent by Telkom from the 1st of febuary to be repaired insured by Finrite have previously tryd to contact your organization during the month of March on *** and one of your representatives said that my phone is ready and they are going to dispatch it we are going into the third month now and i still havent recieved my cellphone back from repairs this is beyong pathetic and ridiculous as i am paying for a phone that i am not using on monthly basis i just want my phone back i just want my phone back i just want my phone bacj