LS
Letticia S
1 reviews | Active since Aug 2019
26 Feb 2020, 16:02
Bad service
Two of my burial policies were not debited for in November on my previous Absa account. I have them Gloria and Zinhle written consent to change my policies to my Capitec bank account and I called Zinhle who promised me that everything was in order. However some ******* is using their policy details to try to **** me.They send my a link to complete where they want my card number and my CVV number. I called them about six times but the lady at the switchboard knows my number and ignores my calls. It is very urgent because should any of the policy owners die, they will want to blame me.
Helpful (0)
Replies (2)0
Replies (2)
Infussion Financial Services 's replyOfficial
13 Mar 2020, 11:21Good day. 1st sms been send to client that a link will follow. Below sms been send on the 24th of February 2020.
Dear Policy holder, Infussion’s debit order system is being upgraded. Please confirm debit order via sms link that will follow. Call 086* *** ***. FSP *****
Dear Policy holder, Infussion’s debit order system is being upgraded. Please confirm debit order via sms link that will follow. Call 086* *** ***. FSP *****
Infussion Financial Services 's reply13 Mar 2020, 11:21
Official
Good day. 1st sms been send to client that a link will follow. Below sms been send on the 24th of February 2020.
Dear Policy holder, Infussion’s debit order system is being upgraded. Please confirm debit order via sms link that will follow. Call 086* *** ***. FSP *****
Dear Policy holder, Infussion’s debit order system is being upgraded. Please confirm debit order via sms link that will follow. Call 086* *** ***. FSP *****
Infussion Financial Services 's replyOfficial
13 Mar 2020, 11:30A 2nd sms were also sent with a link that need to be followed in order for the debit to continue.
We did experience a high call volume and switchboard cannot see who is calling and therefor they cannot ignore a certain client.
Please note premiums been reversed and therefor the policy did not deduct
We did experience a high call volume and switchboard cannot see who is calling and therefor they cannot ignore a certain client.
Please note premiums been reversed and therefor the policy did not deduct
Infussion Financial Services 's reply13 Mar 2020, 11:30
Official
A 2nd sms were also sent with a link that need to be followed in order for the debit to continue.
We did experience a high call volume and switchboard cannot see who is calling and therefor they cannot ignore a certain client.
Please note premiums been reversed and therefor the policy did not deduct
We did experience a high call volume and switchboard cannot see who is calling and therefor they cannot ignore a certain client.
Please note premiums been reversed and therefor the policy did not deduct