Infinity Wireless
Unclaimed Business
|1.3|6 Reviews (last 12 months)|This business does not respond to reviews
Infinity Wireless
Unclaimed Business
|1.3
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Alexis N
1 reviews | Active since Jan 2023
16 Jul 2026, 13:17
They don't care, never did, never will!
If you ever wonder why there is ZERO responses from Infinity on Hellopeter (They are on as Infinity Wireless as well), it is because that is their EXACT attitude. They prioritise you for 3 months and then suddenly you start experiencing "dips"during the day, after excessive testing, house visits, and crazy excuses and installations of more devices, I am almost 100% sure it is a server bottleneck i.e. having more traffic than the servers are built for and can actually handle. I personally think these servers are pushed to the absolute max. The money they spend on their marketing campaigns for more customers while they can barely maintain the ones they do have, instead of improving and maintaining infrastructure, is out of my basic capabilities to try and understand. For several months it's been an issue and they simply do not seem to care at all, just look at these Hellopeter reviews, NONE responded to. In our area infinity is offline AGAIN. Now what is PAY for is what stands in the ADVERTI*****TS, we do not get what is in the avdertisments, not even a notification of "We'll be down for a while due to..."nope! Just a silent middlefinger! Do you go to a Fast Food Restaurant and order a side of chips and pay for it to not get the chips and, nothing is said about it, we just let it go? One PAYS for UNCAPPED, UNTHROTTLED, 24 HOUR CONNECTION, they simply cannot provide it, why ask full price for half a thing? Do you buy Coke with 2 glasses already out and pay full price? If you know you are constantly bad at something, how do you advertise like this? BLAZING FAST, Blazing fast to drop you halfway through a download, update, streaming session, anytime you actually need it! The level of nonchalant, just letting things slide is disgusting! They simply do not care, they never have, they never will!
Helpful (0)
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Alexis N
1 reviews | Active since Jan 2023
16 Jul 2026, 13:17
They don't care, never did, never will!
If you ever wonder why there is ZERO responses from Infinity on Hellopeter (They are on as Infinity Wireless as well), it is because that is their EXACT attitude. They prioritise you for 3 months and then suddenly you start experiencing "dips"during the day, after excessive testing, house visits, and crazy excuses and installations of more devices, I am almost 100% sure it is a server bottleneck i.e. having more traffic than the servers are built for and can actually handle. I personally think these servers are pushed to the absolute max. The money they spend on their marketing campaigns for more customers while they can barely maintain the ones they do have, instead of improving and maintaining infrastructure, is out of my basic capabilities to try and understand. For several months it's been an issue and they simply do not seem to care at all, just look at these Hellopeter reviews, NONE responded to. In our area infinity is offline AGAIN. Now what is PAY for is what stands in the ADVERTI*****TS, we do not get what is in the avdertisments, not even a notification of "We'll be down for a while due to..."nope! Just a silent middlefinger! Do you go to a Fast Food Restaurant and order a side of chips and pay for it to not get the chips and, nothing is said about it, we just let it go? One PAYS for UNCAPPED, UNTHROTTLED, 24 HOUR CONNECTION, they simply cannot provide it, why ask full price for half a thing? Do you buy Coke with 2 glasses already out and pay full price? If you know you are constantly bad at something, how do you advertise like this? BLAZING FAST, Blazing fast to drop you halfway through a download, update, streaming session, anytime you actually need it! The level of nonchalant, just letting things slide is disgusting! They simply do not care, they never have, they never will!
0
Replies (0)AN
Alexis N
1 reviews | Active since Jan 2023
16 Jul 2026, 12:41
They will NEVER care! Enjoy your first 3 months and then you are just a number!
If you ever wonder why there is ZERO responses from Infinity on Hellopeter, it is because that is their EXACT attitude. They prioritise you for 3 months and then suddenly you start experiencing "dips"during the day, after excessive testing, house visits, and crazy excuses and installations of more devices, I am almost 100% sure it is a server bottleneck i.e. having more traffic than the servers are built for and can actually handle. I personally think these servers are pushed to the absolute max. The money they spend on their marketing campaigns for more customers while they can barely maintain the ones they do have, instead of improving and maintaining infrastructure, is out of my basic capabilities to try and understand. For several months it's been an issue and they simply do not seem to care at all, just look at these Hellopeter reviews, NONE responded to. In our area infinity is offline AGAIN. Now what is PAY for is what stands in the ADVERTI*****TS, we do not get what is in the avdertisments, not even a notification of "We'll be down for a while due to..."nope! Just a silent middlefinger! Do you go to a Fast Food Restaurant and order a side of chips and pay for it to not get the chips and, nothing is said about it, we just let it go? One PAYS for UNCAPPED, UNTHROTTLED, 24 HOUR CONNECTION, they simply cannot provide it, why ask full price for half a thing? Do you buy Coke with 2 glasses already out and pay full price? If you know you are constantly bad at something, how do you advertise like this? BLAZING FAST, Blazing fast to drop you halfway through a download, update, streaming session, anytime you actually need it! The level of nonchalant, just letting things slide is disgusting! They simply do not care, they never have, they never will!
Helpful (0)
|Replies (0)AN
Alexis N
1 reviews | Active since Jan 2023
16 Jul 2026, 12:41
They will NEVER care! Enjoy your first 3 months and then you are just a number!
If you ever wonder why there is ZERO responses from Infinity on Hellopeter, it is because that is their EXACT attitude. They prioritise you for 3 months and then suddenly you start experiencing "dips"during the day, after excessive testing, house visits, and crazy excuses and installations of more devices, I am almost 100% sure it is a server bottleneck i.e. having more traffic than the servers are built for and can actually handle. I personally think these servers are pushed to the absolute max. The money they spend on their marketing campaigns for more customers while they can barely maintain the ones they do have, instead of improving and maintaining infrastructure, is out of my basic capabilities to try and understand. For several months it's been an issue and they simply do not seem to care at all, just look at these Hellopeter reviews, NONE responded to. In our area infinity is offline AGAIN. Now what is PAY for is what stands in the ADVERTI*****TS, we do not get what is in the avdertisments, not even a notification of "We'll be down for a while due to..."nope! Just a silent middlefinger! Do you go to a Fast Food Restaurant and order a side of chips and pay for it to not get the chips and, nothing is said about it, we just let it go? One PAYS for UNCAPPED, UNTHROTTLED, 24 HOUR CONNECTION, they simply cannot provide it, why ask full price for half a thing? Do you buy Coke with 2 glasses already out and pay full price? If you know you are constantly bad at something, how do you advertise like this? BLAZING FAST, Blazing fast to drop you halfway through a download, update, streaming session, anytime you actually need it! The level of nonchalant, just letting things slide is disgusting! They simply do not care, they never have, they never will!
0
Replies (0)PN
Portia N
1 reviews | Active since Aug 2024
25 May 2026, 15:01
Suspended Wifi
I have been with them since 2022, i They have suspended my wifi due to unpaid mothy installmet then hey sais i still owe R3390.50 , due to the servce that was not endered. I have not used thir wifi since Mrch 2026. So what is it that I am owing them.
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Portia N
1 reviews | Active since Aug 2024
25 May 2026, 15:01
Suspended Wifi
I have been with them since 2022, i They have suspended my wifi due to unpaid mothy installmet then hey sais i still owe R3390.50 , due to the servce that was not endered. I have not used thir wifi since Mrch 2026. So what is it that I am owing them.
0
Replies (0)FW
Freddeline W
1 reviews | Active since May 2026
15 May 2026, 17:53
No network connection for more than 8 days
In my life I have never experienced such lack of service from a private company this is by far the most *********** network providers with zero empathy for their customers. They fast to sign contracts and deduct money but when they need to fix things they’re just don’t take responsibility for anything instead they will refer you to a third party…
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Freddeline W
1 reviews | Active since May 2026
15 May 2026, 17:53
No network connection for more than 8 days
In my life I have never experienced such lack of service from a private company this is by far the most *********** network providers with zero empathy for their customers. They fast to sign contracts and deduct money but when they need to fix things they’re just don’t take responsibility for anything instead they will refer you to a third party…
0
Replies (0)mB
mohammed B
1 reviews | Active since Apr 2015
19 Feb 2026, 13:59
Infinitely *****’s
I’m super disappointed with this company, I had a month to month fibre, I asked for a relocation and they charging me a cancellation fee of one month, when I just requested a relocation!!!! Don’t do business with *******
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mohammed B
1 reviews | Active since Apr 2015
19 Feb 2026, 13:59
Infinitely *****’s
I’m super disappointed with this company, I had a month to month fibre, I asked for a relocation and they charging me a cancellation fee of one month, when I just requested a relocation!!!! Don’t do business with *******
0
Replies (0)TS
Thereza S
1 reviews | Active since Jan 2026
23 Jan 2026, 21:18
Infinity wireless PTY Ltd - Extremely poor service and support
Infinity wireless PTY Ltd - Our Wi-Fi coverage is a serious issue. The connection can’t even reach a phone or TV just two rooms away from the router. I requested that a technician come out to inspect the problem and explain what’s going on, because this makes no sense — but no one ever showed up. Instead, I received a generic email telling me to move the router and consider a “mesh system,” which was never explained and felt like an assumption made without any investigation. How can you diagnose a problem without actually coming to check it? To make matters worse, I was informed by other users that I should do a signal test, but when I asked about it, I was told they don’t even do signal testing. So how exactly is the signal quality being assessed? Or is the goal simply to push customers into spending more money on extra equipment? This lack of communication, follow-through, and technical accountability is extremely disappointing. Their website- states blazing fast internet....
Helpful (0)
|Replies (0)TS
Thereza S
1 reviews | Active since Jan 2026
23 Jan 2026, 21:18
Infinity wireless PTY Ltd - Extremely poor service and support
Infinity wireless PTY Ltd - Our Wi-Fi coverage is a serious issue. The connection can’t even reach a phone or TV just two rooms away from the router. I requested that a technician come out to inspect the problem and explain what’s going on, because this makes no sense — but no one ever showed up. Instead, I received a generic email telling me to move the router and consider a “mesh system,” which was never explained and felt like an assumption made without any investigation. How can you diagnose a problem without actually coming to check it? To make matters worse, I was informed by other users that I should do a signal test, but when I asked about it, I was told they don’t even do signal testing. So how exactly is the signal quality being assessed? Or is the goal simply to push customers into spending more money on extra equipment? This lack of communication, follow-through, and technical accountability is extremely disappointing. Their website- states blazing fast internet....
0
Replies (0)