Unfortunately experience with Infinity battery

Review for Infinity batteries South Coast

I normally don't like doing reviews, but I think this one is justified. I purchased a battery 7 months ago from Infinity battery in Uvongo. It was at a good price and came with a 12 month warranty. I do understand that you pay for what you get. I am completely paralyzed from my chest down and drive an adapted vehicle. Within the first 2 months, my car need to be boosted. I was lucky that I have a fast charger at home and these instances, it occurred at home. Then I needed to go to hospital and it was there, the first time it let me down away from home. I managed to get a boost from someone as I keep cables in my car. Went back to the supplier. He insisted that I produce an invoice. I went home, searched for two days and could not find it. Now, I am normally very particular with paperwork and remembered that the salesman did not give me an invoice. I called him and he asked whether he perhaps have it on record. He said no. I contacted the head office about this and the gentleman instructed my to return as the salesmen has to produce a reprint. (why could that have not been done in the first place instead of having me search for two days.). I returned and he gave me a battery on loan and said that he has to test the battery before he can put in the paperwork and send it to Durban. I left with the loan and went to the local mall. Low and behold, it did not start. Again I was lucky to find a gentleman to help boost me. Went back and the salesman found out that the loan was faulty. He gave me another one on loan and said I should come back as soon as it gives a problem. Now, remember, its the third trip to the store. And still have a loan that gave me anxiety. I was not well for some time and did not use the car for a few weeks but had it started every second day. When I needed it, again I have to boost it with my home charger. I went to the autoelectrician to see if there is a parasitic drain. They removed all the possibilities and did a draw test which was in normal spec. They tested the batter and without a doubt confirmed that the loan battery is holding enough amps and dropping to quick. I went back the the store (4th time). The salesman said he tested my battery, the one I bought, and he can't find any issue. Then advise I come back if it does that again then he can finally put in the paperwork and send it to Durban. A month passed and back to square one. I was just tired and worn out. Already struggling with health issues, I just did not have the energy to deal with this. Family helped me to buy one from Battery centre as I only rely on a disability grant. They again tested the first one i bought that the salesman said seemed OK, and it was not holding amps and gave me a printout. Although it was considerably more expensive, (Raylite R2300) it was a known brand which carried a 25 month nationwide guarantee. Although the battery from Infinity was still under warranty, I wrote it off as a loss and just did not want to deal with the anxiety of going back just to get another loan battery. For the next two days, I used the car to the fullest by using lights, air-con, the radio, rolling down the windows up and down and still it starts with a quick turn. I honestly think infinity batteries are made to last just for that year warranty it comes with and I was unfortunate that mine did not even reach that and it came with many, many inconveniences. What I can not understand, do they not keep new stock at the store so simple exchange can be done instead of a loan, used battery is issued and the procedure of testing before paperwork can be put in for an exchange from Durban. That I do not understand. I learned my lesson the hard way and certainly would not recommend Infinity batteries. Sacrifice and add that extra for a known brand. Btw. If I had originally just added R800 , I would have gotten a Willard, Exide or Sabat with a a 24 month warranty from a known dealership without all the drama.