Mr N.Pillay

Hi , bought a new car battery from Infinity battery in P.M.Burg on the 17th May 2022. 13th February 2023 , car did not start in the morning , firstly did not suspect the battery , cause it was under a year , wife phoned and said there is something wrong with the car it was not starting . I must come from work like now and sort the car out. left work pushed the car from the garage , kick started the car got going took my son to school which is 10 km from my house , went straight to Battery centre , checked the battery out , they found it was a dead cell , drove to Infinity battery ,ask them to check it out , found battery had a dead cell. this is when my nightmare started , they required a invoice , which i produced , the person in charge tells he does not have a lone battery and it will be there on Wednesday , explained to him that I need the car , but i will have to wait till Wednesday , no battery arrived , assured us it will be there on Thursday at 10am , got there still no battery arrived , he gave us a old flat battery that was charging to get rid of my wife , car got stuck at the house , phoned numerous times , got hold of him , said he will call us back , never called again , he told us that he is alone also has 1 technician and cannot do anything.I though that was bad , head office was even worse , they were supposed to call me back but ignored me .before buying the battery , i asked the sales man , how is the quality of the battery and he said there was no come backs and they have a 25month grauntee , the battery is of high quailty . he never tell me at the time if there is a problem ,awaiting period of 21days apply , it was on the fine print on the invoice .I paid R800 for the battery and it now cost me R1700 , and counting , took 4hrs from work , lost out on my 2 passangers travelling money , had to take a cab to work for the rest of the week , for a battery , not an accident or car failure . lets talk about other reputable battery dealers , they would have given me a brand new battery same time , comments from the dealers , infinity batteries are bad news , advised to buy from reputable dealers , pay a little bit extra but get the service you require , they want to fix the dead cell , by using Espson salts , battery charger , distilled water , plastic funnel or baking soda , for a quick fix , I am still shocked Infinity are still allowed to trade in this country , please tell me that i am wrong and should not complain about this company , 6 days and counting without a car