DM
Debbie M
1 reviews | Active since Jan 2021
08 Nov 2022, 18:13
INFINITY BATTERIES PINETOWN POOR SERVICE
Infinity Battery in Pinetown is not willing to replace our bike's battery after it failed whilst under warranty. We bought the battery from them. They have said that it needs to be sent back to the factory for us to be able to claim a new battery which will take up to 21 days. What kind of service is this? They are unable to provide a replacement battery during this period which means the bike will stand without a battery. Apparently, other car battery dealerships replace batteries but this battery dealership can't. Poor customer service attitude it's kind of take it or leave it. Not acceptable. All bikers advised not to use this franchise!
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Infinity Battery's replyOfficial
09 Feb 2023, 10:07Hi Sir we are terribly sorry to hear that this has happened. We do state the warranty period on our invoices before any battery purchase is made. We did explain to you on the day that you arrived at the Pinetown branch that we are unable to test a flat battery and it will need to be charged and tested. You did say that you are unable to wait the normal warranty period which is why after you left your battery in the Pinetown branch on the 7.11.2022 we had it replaced with a brand new battery within 7 working days and given back to you .Thank you for your business .
Infinity Battery's reply09 Feb 2023, 10:07
Official
Hi Sir we are terribly sorry to hear that this has happened. We do state the warranty period on our invoices before any battery purchase is made. We did explain to you on the day that you arrived at the Pinetown branch that we are unable to test a flat battery and it will need to be charged and tested. You did say that you are unable to wait the normal warranty period which is why after you left your battery in the Pinetown branch on the 7.11.2022 we had it replaced with a brand new battery within 7 working days and given back to you .Thank you for your business .