Mara Infinitec😔

When I come here you know I have tried a lot of times and I was not heard enough to be given proper service. 😮💨I love Infinitec products however what they did to me is becoming a sour taste in my mouth.🥺 If you have bought anything from Infinitec you would know how they work I.e in a nutshell layby. So 2022 I started my second journey with them that consisted of a 3-in-1 Frying pan, Air Fryer and Rose gold pot set. Paid every month without fail. Last year Aug-Sep they delivered the 3-in-1 Frying pan, I was so looking forward to using it however the minute I took it out of the box I realized that the stove had a crack. And because they told us about their warranty I tried emailing them on the email address that is on the statements that we receive but they bounced back. So I waited as this all happened while I was on maternity leave with a mindset that they will come again this year to present a new product and I will talk to their sales representative that will be giving that presentation and truly so they came however this time around they came with something new Freshware. The Guy was asking for a slot in our weekly schedule when he mentioned that Freshware and Infinitec was 1 thing I right there complained about the stove with a crack and they said they will call their office which he indeed did and the Lady she spoke to said they will log for the stove to be picked up that I get a replacement. That was on the 11th of April 2024. We are now in October and that stove is still in my house……. Never been fetched or replaced. I’m really disappointed that money is debited every month and no one remembers that there is a product that I received in a faulty state and seems like no one cares. I am truly disappointed 😔