**********, Appalling and **** Merchants

My mom purchased the Home entertainment system with Inifinitec last year paying R600 monthly. We received the 72 Inch Tri-pod screen and projector. On 15th July a debut order of R600 went off and on the 23th my mother made an arrangement with them to debit the remaining R5280 on the 15th so they can deliver the outstanding products. They delivered only the Bluetooth Boombox on the 26th which wasn't evening working. We had to contact them for their error. On the 28th we spoke to their consultant after I sent them an email because what we failed to understand why was the audio system not sent with. So according to the lady the R600 debit order for July 2020 returned unpaid, the nerve. So we sent them my mom's 3 months bank statement to show them there was no reversal and she saw that in black an white and she said she will come back to me as she will take the matter to her manager. She called back and said the manager said well according to their statement the money is still outstanding. Well my mom being who she is, she told Lucretia she will deposit the R600 again. She did so, and she said I should email her the proof and they will sent the audio system with the replacement Bluetooth Boombox and the Ram people will collect the broken one. On the 29th the Ram people arrived only for collection with no delivery, more lies again. A few days later Lucretia called to tell us they only sending the audio system as the Bluetooth Boombox has not arrived at their offices so they won't be sending the replacement one. On the 9th September 2020 to our surprise only the Bluetooth Boombox was sent and not the audio system with no correspondence as to why lies on top of lies. I have not come across a shaddy company that has zero customer ethics and blatant dishonest bunch. I sent Lucretia an email to indicate that they should either deliver the audio system within the allocated 2 days we gave them, if by end of today it's not delivered they should come and collect their junk and refund my mom or else I will I be reporting them to the ombudsman and taking the matter with my lawyers, as this is not acceptable. If you are thinking of going to purchase with Inifinitec know that they are a dishonest and a **** of a company. They were paid an extra R600 yet they still failed to deliver the goods, even at FNB we were told they received the supposedly returned debit order. Never again with these ************.