lN
linda N

1 reviews | Active since Sept 2016

05 Aug 2024, 09:38

Disappointing service from infinitec

Title: Disappointing Service from Infinitec

I recently had an unfortunate experience with Infinitec. My partner and I ordered an air fryer, but instead, we received a frying pan. After several attempts to rectify the situation, we finally received the correct product. However, our disappointment didn’t end there—the air fryer stopped working after less than two months of use. To make matters worse, the call center agents were unprofessional and unhelpful.

Incorrect product delivered initially Air fryer malfunctioned within a short period Unprofessional call center agents

I expected better communication and service from Infinitec, especially when dealing with customer inquiries and faulty products. Unfortunately, my experience fell far short of what I anticipated.

0
Replies (4)
Infinitec
Infinitec's reply05 Aug 2024, 15:41
Official
Good Day 
  
  Thank you for reaching out to us. 
 We have taken note of your review on this platform. 

One of our agents will contact you. shortly to assist.

Regards

Infinitec Forever
***


Infinitec
Infinitec's reply06 Aug 2024, 07:40
Official
Good day Lindda M

Thank you for reaching out to us. 
We are unable to reach you on your provided contact above.
Number does not exist when dialled.
Please provide us with an alternate contact number. 

Regards

Infinitec Forever
***
lN
linda N's update06 Aug 2024, 08:10
Reviewer Update
Good Morning
My contact details
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Infinitec
Infinitec's reply06 Aug 2024, 10:34
Official
Good Day 
  
  Thank you for reaching out to us. 
We have taken note of your review on this platform. 

One of our agents will contact you. 

Regards

Infinitec Forever
***