Infinite Auto

Extremely Disappointing Experience – Poor Service and Vehicle Issues

I purchased a Ford Ranger on 29 September with the expectation of receiving a reliable vehicle in good condition. Unfortunately, this has been one of the worst experiences I’ve had with a dealership.

When I picked up the vehicle on 3 October, I noticed the chassis wasn’t even properly cleaned and was leaking oil. I returned it on 6 October for them to address the issues, and the vehicle was returned to me on 7 October. However, the chassis was still not cleaned properly.

On 10 October, while driving, I discovered a major safety issue – the brakes were not functioning correctly. The vehicle wouldn’t stop properly, and I had to use the handbrake to assist in stopping. This is a serious safety concern. I returned the vehicle on 11 October, and as of now, it is still with them for repairs.

It’s extremely frustrating that the vehicle has spent more time at the dealership than with me. The service has been **********, with no urgency or responsibility taken for the poor condition of the vehicle. They have not provided any alternative transport for the time my vehicle has been in for repairs, leaving me stranded without an emergency backup.

I am extremely dissatisfied with both the service and after-sales support. This experience is unacceptable, and I would strongly advise potential buyers to think twice before purchasing from this dealership.

Summary of Issues:

Vehicle delivered with an oil leak and dirty chassis

Brake failure (vehicle unable to stop properly) on 10 October

No loan vehicle or compensation offered while mine is being repaired

Extremely poor service and lack of communication

I expect immediate action to be taken, and for my vehicle to be repaired properly and promptly.