AVOID THIS DEALERSHIP AT ALL COSTS

My husband purchased a bakkie from Infinite Auto Gezina nearly two years ago, and from the very beginning it has been plagued with serious issues that remain unresolved to this day - which Infinite Auto is aware of.

Initially, Infinite Auto sent the bakkie to a workshop where the workmanship was shockingly poor and some of the plugs, sensors and pipes were switched. During 2024, the vehicle was in our possession for no more than two to three months – the rest of the time it was stuck at that workshop. After countless complaints, and only after we considered legal action and almost reporting the matter to the NCC, CPA, CGSO, and MIOSA, the dealership eventually agreed to send the bakkie to a different workshop.

When we finally received the vehicle back (in 2025), it had visible damage, including scratches, and no one at Infinite Auto accepted responsibility. The cycle then repeated itself: the bakkie was shuttled back and forth for months between us, the dealership, and the workshop, yet the problems remain unresolved.

To make matters worse, we purchased an extended warranty. Infinite Auto has refused either to reimburse us or to extend the warranty period, despite the fact that we could not use the vehicle for more than a year. As a result, we lost out on the benefits of the warranty and were forced to pay out of pocket for alternative transport, with zero assistance from the dealership. Absolutely absurd!

Whenever we raised concerns, Infinite Auto simply ignored us – like the proverbial “three blind mice.”

This dealership has shown a complete lack of accountability, professionalism, and respect for its customers. For your own safety and financial wellbeing: do not do business with Infinite Auto Gezina.