WV
Wilmare V

1 reviews | Active since Jun 2018

02 Apr 2026, 07:58

WARNING: Inedrims.co.za – **** / Non-Responsive Merchant

WARNING: Inedrims.co.za – Potential **** / Non-Responsive Merchant Review Body: I am writing this to warn other South African consumers about Inedrims (inedrims.co.za). After purchasing their dental powder, I have experienced a total lack of communication and no movement on my order. Reasons for this Warning: • False Location Claims: The website claims to be based in Cape Town, but there is no verifiable physical address or CIPC registration provided. • Zero Customer Support: There is no working phone number. I have sent multiple inquiries via email and social media with zero response. • Review Manipulation: While their website shows hundreds of "5-star reviews," they appear to be internally controlled. Furthermore, they are actively scrubbing/deleting negative comments on their Facebook and Instagram ads to hide customer complaints. • No Shipping Updates: Despite taking payment immediately, no tracking information has been provided, and the "ghosting" behavior suggests this is a drop-shipping front or a total ****. Advice to others: Do not be fooled by their polished website or local claims. If you have already paid them and are being ignored, contact your bank immediately to initiate a chargeback for "Goods not received." Avoid this site and stick to reputable, verifiable South African pet retailers.

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Replies (1)
Inedrims
Inedrims's reply08 Apr 2026, 10:36
Official
Hi Wilmare, thank you for reaching out. Inedrims is an online business with team members across South Africa, therefore we don't operate a physical store. Our fulfilment warehouse is based in Cape Town and orders ship within 5 business days. Every order placed with us has been fulfilled and delivered to the customer. We did experience a stock backlog during a period of high demand – those customers were notified and received their orders. If yours was affected, we sincerely apologise for the delay. We have a dedicated support team available 7 days a week. If your query went unanswered, that's on us and we've since addressed it. Anyone who has not received their order should please contact us directly at *** and we will look into it immediately. Our contact info is available on our website and social media pages. We know how much your dog means to you, and we don't take that trust lightly. – The Inedrims team