SL
Sindi L

1 reviews | Active since Feb 2015

12 Feb 2015, 15:17

Worst service ever!!!

I was not surprised when i looked Indwe Risk Services up and i saw all the complaints lodged agains them. I have NEVER, EVER in my life come across a company with such poor service. <br> <br> We lodged a claim for a broken window, Indwe asked me to complete the forms. When I phoned numerous times to follow up, they said the forms were completed incorrectly and they were not going to pay the claim out. I had to pay for the damages out of my own pocket. <br> <br> I lodged a claim on 26 December, I only got authorization for the claim from ALEXANDER FORBES 11 February! the reason being that they had a back-log and were short staffed. I again had to follow up from the insurance myself as INDWE \could not find me on the system". <br> <br> I currently pay more than R4000 p/month for my insurance with an excess of R3200!!! when i got a quote from outsurance it was R1450 p/month with an excess of R1000.<br> <br> Not only do they have the worst service but they are def ripping their clients off. why do you pay so much when you have to do all the work and follow up on your own claims?<br> <br> i hope this post helps other people from being *****ed over! """

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Replies (1)
Indwe Risk Services
Indwe Risk Services's reply13 Feb 2015, 07:37
Official
Hello drsludik,

We hereby acknowledge receipt of the matter above.

We do apologise for the poor service you experienced.

The matter will be investigated and feedback given shortly.

Thank you
Julie-Ann van Niekerk
Indwe Risk Services
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