Worse service ever, Attitude, no delivery

It has been a week now since my accident and Indwe risk services has not given me feedback about my vehicle claim. The worse part this morning I was told I have two claim of the same vehicle in the same month by Anna (16th and 23rd), how I managed to roll with the same vehicle in one month is a mystery to me as well. I have had calls from assessors as far as Boksburg, Durban and apparently PMB as to how the broker has appointed these assessor for a vehicle in Kokstad, I have no idea. After phoning in this morning I received a call from an a assessor in Kokstad (Finally) as king me where is my vehicle? this tell me that my vehicle has been seating in the yard since the day of accident.<br> <br> My concerns are the following.<br> 1. The Vehicle hire I received from Indwe will expire in 14 days and Indwe has already wasted 6 working days on this process to date (02.02.2016). I need to know the status of my car before I have no transport to use, will the insurance pay for these days?<br> 2. The claims I made for the booking of Hotel, tow truck and 24 hours carhire. I have not received any feedback.<br> 3. A debit of R1180.34 has been made on my account yet I have no idea where and what is happening w