Waiting on insurance claim for 2months

So my car was insured with Indwe Risk Services, and to my despair on the 7th Feb 2015 I was hijacked. The incident was reported immediately and indwe was notified of the incident on the same day. Ive been very helpful with getting everything required to process the claim, even took a day off to help the assessor with the crime scene, the saps case statement and showing him the car which was recovered at the impound. After this any documents that were needed by the assessor and indwe were given timelessly, as to not cause delays and time wasting. 3weeks later and theres nothing been done with my claim. Every 2nd day ive phoned indwe Risk Services to ask gor a follow up on what is going on and for a response. On the 27th March, the lady handling the claim known as \Anne"notified me that a verdict will be given on Wednesday(today). Ive phoned indwe this morning only to be told they will phone me back and keep ne updated on my claim. Nothing has happened and nobody has phoned and their pmb call center is now unavailable. I expected proper and fast service from this company as ive heard alot of good things about Indwe Risk Services but clearly ive made a mistake."""