Unpaid claim

I put it a claim after my house was broken into and our items like (TVs, Laptops, shoes, clothes and bags etc) were ****** in December 2014. We have an alarm system that we armed when we left home but apparently the company did not get an alarm at the time of break in. After a lot of correspondence with the insurance since I logged the claim, they have now confirmed that they will not pay the claim because the security on the day of the incident was not as specified in the policy. They did not specify which security exactly, therefore I requested them to provide the phone call recording of the day I took out the policy, I am still waiting for that and I also need to find out which security feature they are referring to exactly.<br> <br> I really need assistance on this matter as I have been inconvenienced by the ******* and the alarm system so I really do not appreciate an inconvenience from my insurance too. The value of the staff we lost is around R200 000 and my cover for home contents is R400 000. <br> <br> Your response and advice on the matter will be highly appreciated.<br> <br> Regards<br> Johanna Masienyana