Unhappy customer/Indwe Risk

Just like l gave good reviews in past,lm giving bad review now.Im with Indwe Risk more than 10 years now.So we had a leak.Assessors came out,they said l have broken tile on roof,l didn't agree with them.Second assessor came out said roof was damaged due to roof damage.By then first assessor gave me a qoute on damage,but l wasn't to sure about qoute,because l took pics and he went according to that.Third assessor came out he took pics of roof,corking etc,but didn't inspect the roof physically.I told him l don't agree with he's assessment.I was told they have more than 20yrs experience fix up the roof,then we can replace cupboards.Then he did a qoute on damage now it's double the amount of what l was quoted with first qoute they gave me.

So l started "repairs"on roof which they convinced me where it's leaking on more than 5+ occassions l told them to do proper assessment,they stocked to it that it's the roof that's leaking,pics and explanations that roof is leaking a while now.So "repairs" done filled corking,bought aquarubber paint and painted roof,paid contractors.Next day there's no change,still leaking.Got contractor back,another call out fee,he spent more than 45 minutes in roof.I told him the only thing is plumbing leak.I practically forced the man to take out cupboard,and he was upset because it's 18:30pm.Long story short we found the leak on plumbing joint.

So now lm told when l wanted them to compensate me for wrongfull assessment,which cost me a few thousand Rand,that this is a maintenance issue "now". My point is myself and l found the leak,and we repaired it.They repeatedly told me and convinced me that the roof was leaking.Roof was not leaking.They changed origin of leak l don't know how many times.They changed the reports,and now they saying that the assessor only pointed out maintenance to be done,they never said l must do "repairs",and that a assessor can't instruct insured to repair any damage.Also if you look at qoute provided by Northsky that they are going to repair damages on roof ,and replacement of tiles.They make no mention on qoute of any plumbing/ plumbing leak.Which means they stood with their decision that the roof was the cause of the leak/of the claim.And l hear all kinds of stories,that they and their contractors did not communicate regarding all the reports and assessments.Then l phoned the higher person at Santam She told me that she didn't get any report on plumbing leak etc.And missing reports/pics and she can only work with what she has in front of her.

But every month our debit order goes off,but this really left a bad taste in my mouth,and my confidence level in them dropped.There are a few people at Indwe that goes the extra mile,but they can only do so much.But just the way they try and convince you,and change their stories/reports/assessment