Unacceptable Delay in Processing Our Claim

Extremely Disappointed with Indwe Risk Services – Unacceptable Delay in Processing Our Claim

I am extremely disappointed and frustrated with the way Indwe Risk Services has handled our housebreaking insurance claim.

We submitted our claim on 20 July 2026 after our home was broken into and valuable household items were ******. Within a few days, an assessor was sent to our home, and we were requested to provide proof of ownership and other supporting documents within a week. We comp**** and submitted the requested documents on time.

Unfortunately, we heard nothing from Indwe thereafter. When we eventually called to follow up after 20 days, we were informed that the assessor had not submitted the required report. We were later told that the report had finally been received and that we would receive an update within two working days. Today is already the third working day, and we still have no concrete feedback or resolution.

It has now been 35 days since we submitted our claim, and we are still left without any meaningful assistance or clarity regarding when our claim will be finalised.

This situation has been extremely stressful and traumatic for our family. We have had to pay for the repairs for our security bars out of our own pockets because we could not wait indefinitely to secure our home again. At the same time, we are still without essential household items that were ******, including our microwave, air fryer, kettle, televisions and other belongings.

What makes this even more disappointing is that my husband has been an Indwe client for more than 30 years, and we have NEVER previously submitted a housebreaking claim. We expected compassion, professionalism and timely assistance during what has already been a very traumatic experience.

There have unfortunately been several housebreakings in our area since June, and we are aware of people who experienced similar incidents after ours and have already had their claims processed, with some receiving payment or replacement of their ****** belongings.

We understand that insurance claims require proper assessment and verification. However, 35 days without a clear outcome or meaningful communication is simply unacceptable.

We are appealing to Indwe Risk Services to urgently look into our claim, provide us with a clear explanation for the delays, and give us a definite timeline for finalising the claim. Indwe, after more than 30 years of loyalty, this is not the support we expected when we needed you most.