Unacceptable and *********** service

We asked Indwe to quote on additional items that we wanted to add on our existing Santam policy in May. Even before we accepted the quote, they debited us incorrectly in May for the quote amount. It was refunded after much effort and we received assurances that it will not happen again. We requested the amendments from June, and was incorrectly debited there after in June, July and YET AGAIN today. We have still not received a correct schedule, despite having to send it back several times to correct the information. I have had to listen to so many empty apologies, and we even received a gift as apology last month, only for them to repeat the same error this month. The staff blame each other, but all mostly their system. We feel **** to, as we have received several personal assurances from staff and management alike, only to find out that the information provided was incorrect.They keep on debiting on an incorrect date.<br> It is unacceptable that we have to deal with this level of incompetence, or that we have our personal information on a system that debit us incorrectly. How can Santam allow this broker to load policies on their behalf, if the result is customer inconvenience?