Two weeks after contacting them, still no response

On 6 August 2015 my wife was rear-ended in the car we insured through Indwe. Within hours I notified Indwe of the incident. Two weeks and different emails to different addresses later I have still had no response from Indwe and have had to deal with my insurer myself with no advice or support from the company which says on their website: \With Indwe you will always have someone to give you advice and to act on your behalf."<br> <br> I will be looking for a different broker once this matter is settled."""