bB
bevmarais B

1 reviews | Active since Sept 2011

16 Jul 2015, 09:17

Too much money for too little service

On 25 June my garage door was forced open and stuff ****** to a value of R20 000. Indwe maintains that because there was no damage to the door, no sign of forced entry - they will pay out 2% of contents of an outbuilding = R7000. <br> I queried this as the door was not left open but obviously the motor for the door couldn't withstand being forced open.<br> My query has been met with a stonewall. I was waiting to speak to Anneke Koen but my call was dropped. I bet she won't hear either - THE DOOR WAS LOCKED BUT UNDAMAGED!!!<br> <br> The call centre \sorry but we can't transfer your call"<br> <br> Does Indwe want me to become a ******** and damage my own garage door so they can justify paying out? I don't load claims as I realise this bites one later in the form of premiums.<br> <br> How is it they wont hear me - they don't respond. After this claim is done"

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Replies (1)
Indwe Risk Services
Indwe Risk Services's reply16 Jul 2015, 09:23
Official
Hello BevM,

I would hereby like to acknowledge receipt of your complaint.

We will look into this matter for your, and will be in contact with you shortly.

I trust you find this in order. Please feel free to contact me if you have any further questions

Kind regards
Nicky Janse van Rensburg
Indwe Risk - Care Line
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