Taken from pillar to post.

I am experiencing bad service from Indwe Risk Services's consultant Tougheeda.<br> I submitted a claim on the 1st of April for a ****** laptop and till today I am waiting for my laptop to be replaced.<br> Tougheeda told me that they do not pay cash but that is not what I see on the Terms and Conditions.<br> She is taking me up and down and it sounds like she doesn't know what she is talking about when she has to explain why they cant give me cash since they are finding it hard to replace my laptop.<br> I am still waiting for claim to be paid out whether its cash or replacement.<br> Tougheeda is finding it hard to replace me with the same laptop I had, why not pay out my insured value and I will purchase a laptop that I prefer? <br> I would like to solve this issue out today.<br> I spoke to Abongile and she said she will escalate it to her manager.<br> <br> now I received a call from Tougheeda saying that I need to go buy a laptop and send them my invoice.<br> Where do I get +-R8500 right now? This is why I insured my laptop because I know I cannot afford to buy a new laptop cash.<br> What is the point of having insurance?<br> THIS IS PATHETIC SERVICE.