Slow Processing, Lack of Feedback

I have been insured with Indwe since 2010 and have only ever claimed one TV that broke (through my Electronics Insurance Cover). I have two vehicles in my cover as well as household and the electronics. <br> <br> On Wednesday, 30 March I received a claim number and on 6 April the Assessor filed his final report. It is now 13 April and despite my numerous calls and speaking to persons in both CT and JHB, I cannot get an answer as to the status of my claim. I have sent numerous emails and get no response whatsoever. When I phone, I get promised 'tomorrow'. This has gone on all week so far.<br> <br> I'm really disappointed, as I have been with Indwe so long, had only the one claim (which was handled swiftly two years ago), and thought the service would be a lot better. I understand processes take time, but feedback to customers is important and therefore this experience has been incredibly frustrating, I'm sorry to say it.