GC
Gary C

1 reviews | Active since Aug 2018

04 Jan 2024, 14:22

Run away from this company

Wow wow wow in all my years of working all my years on customer service I have never dealt with such idiocracy!!!!!

My family and I were in a severe accident that literally could have taken our lives, the individual Marne slabbert had a response that is very shocking please see bellow

"And I would say if anyone was being negligent its you for not putting the vehicle on insurance prior the purchase of the vehicle. Please just send me the documents so that you can follow up yourself with the insurance."

So because we had just bought a vehicle privately not from a dealership privately because the car was not insured that is the reason for the accident because we are the neglegent party, yet their client was distracted and speeding and hit is so hard he pushed the jetta out of the way and hit into the other veichel that I was driving that actually is insured by the way

This individual is also by the way under supervision meaning he has not been in the industry for a long time, another fun fact is that I actually did work in the insurance industry for 5 years besides the point.

This man Marne slabbert from indwe risk services because of him I would not recommend anyone deal with this company!

0
Replies (3)
Indwe Risk Services
Indwe Risk Services's reply05 Jan 2024, 09:00
Official
Good day

We hereby acknowledge receipt of your complaint.

After discussions with Indwe, Marne Slabbert, you are the third party in an incident with our client, Mr. Gildenhuys.
According to our records an email was sent to you on the 4th of January 2024, requesting information from you to enable us to assist you and forward the info to Santam.  

The incident occurred on the 2nd of January 2024.  

We still await the information and documentation from you to assist.
Please forward the relevant information to ***.

Regards
Indwe Risk Servives

GC
Gary C's update05 Jan 2024, 17:15
Reviewer Update
Thank you Marné for letting us iron things out it seems that we both had a case of mis communication and understanding, thank you for the phone call I also thank you for your patience and your tenacity to call and talk it out and stick to good customer service.
Indwe Risk Services
Indwe Risk Services's reply08 Jan 2024, 08:24
Official
Good day, we are glad that the matter was sorted with Marne Slabbert.  Thank you for the response.

Regards
Indwe Risk Services