Ridiculous customer service

Last week I wrote a complain regarding Indwe Risk Services, about my claim not been finalised 5 weeks after submitting it. Indwe was very quick on responding and apologising about the matter. Now another week down the line and the claim has not been finalised yet. So Mr Indwe Risk Services I would advise you to stop apologising and start doing something about it cause it now is 6 weeks and that is 4 weeks more than what any respectable insurance company would have taken. Now that is what you call absolutely ridiculous customer service.