Poor service delivery

Where do I start, please be careful when dealing with Indwe Risk Services, they take forever to resolves claims of which some of mine are still pending. Also be careful of the underwriter One insurance as they will look for every opportunity to reject a claim even if they use incorrect information just to reject the claim. Don't accepted everything they say, You have the right to challenge them. My biggest concern however is that the representatives of Indwe are not knowledgeable of the by laws for sectional titles. I was hitting a dead end with the advisor with some of my claim and requested to chat to a senior person , I was referred to the regional sales manager. During my conversation with him on 04 October 2024, he insisted that he was an expert in sectional titles and insisted that I as an owner of a townhouse ( Sectional Title ) was responsible for all the repairs and maintenance of the exterior of my unit including the painting. I challenged his comments and even stated that the service advisor and the managing agents confirmed that the body corporate is responsible for this and he still insisted he was correct, he even went as far as stating that the service advisor does not know what he was talking , this is rather concerning if the advisor does not know what he is talking about. He even went on to get advice from his inhouse legal representative who also confirmed that I was responsible for the maintenance and repairs. I even told him that for every claim I had with Trafalgar , the BC did the repairs to the cause of the damaged which is the exterior and Trafalgar insurance repaired the resultant damages to the interior and he still insisted he was right. He even went to the extent of requesting that I send him my Levy statement so that he could further investigate. Levy statement sent on 04 October 2024 and to date I have not heard from Him , also no response to my emails. I also stated to him that the Body corporate has started a painting project in the last month to attend to all the maintenance issue and he had no comment. They are quick to take our monthly premium, but when it comes time for service , that's another issue on its own. I must say that Trafalgar was the best when it came to insurance matters, not sure why our trustees switched in the first place I hope I can save someone the hassle that I am experiencing with Indwe